Refund & Return Policy – APT WELLNESS

Effective Date: 12/09/2025

This Refund & Return Policy is framed in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. Return Eligibility

• Customers may request a return within 7 days of delivery.

• Products must be unused, unopened, and in original packaging.

• Invoice/order ID must be provided.

2. Non-Returnable Products

• Opened or used wellness/healthcare consumables.

• Products damaged due to mishandling by customer.

• Clearance or discounted items (unless defective).

3. Refund Process

• Refunds are processed within 7–10 business days after quality inspection.

• Refunds will be made to the original mode of payment.

• Courier/shipping charges are non-refundable unless the product was defective or incorrectly supplied.

4. Customer Rights

As per Indian consumer laws, customers are entitled to a refund/replacement if goods are:

• Defective or expired.

• Different from what was advertised.

• Not delivered within the committed timeframe.

5. Return Procedure

Customers must email support@aptwellness.in within the return window and send the product to our warehouse address:
📍 APT HOUSE, SURVEY NO 245E, OPP: JOCIL LIMITED, DOKIPARRU, GUNTUR – 522438, ANDHRA PRADESH.