Privacy Policy – APT LABS LIMITED (APT WELLNESS)

Effective Date: 12/09/2025

APT LABS LIMITED (“APT WELLNESS”, “we”, “our”, “us”) operates the website aptwellness.in and is committed to protecting the privacy of its customers. This Privacy Policy is published in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

We collect the following categories of information:

• Personal Information: Name, contact number, email address, billing and shipping address.

• Financial Data: Payment information (collected securely via RBI-regulated third-party gateways; not stored by us).

• Order & Transaction Data: Purchase history, product preferences, invoices.

• Technical Data: IP address, device type, browser type, cookies, and analytics.

• Sensitive Personal Data: Only collected when required (e.g., payment verification) in compliance with Indian law.

2. Purpose of Collection

We use your information strictly for lawful purposes, including:

• To process, manage, and deliver your orders.

• To provide customer service and support.

• To comply with applicable laws such as GST Act, invoicing regulations, and record-keeping.

• To improve our website, user experience, and product offerings.

• To send promotional communications (only with explicit opt-in consent).

3. Disclosure of Information

We do not sell or rent personal data. We may share information with:

• Payment Gateways: For secure transaction processing.

• Shipping Partners: To deliver your order.

• Regulatory Authorities: When required by law or government notifications.

4. Security of Data

We comply with IT Rules, 2011 and maintain reasonable security practices (ISO/IEC 27001 standard where applicable). However, no method of transmission over the Internet is fully secure, and users should exercise caution.

5. User Rights Under Indian Law

As a user, you have the right to:

• Review the information you have provided.

• Correct or update inaccurate information.

• Withdraw consent to data usage (may affect service availability).

• Opt-out of marketing communication.

6. Retention of Information

We retain customer information for as long as necessary to fulfill orders, comply with taxation (GST compliance requires 6–8 years of record keeping), and resolve disputes.

7. Grievance Redressal

In compliance with Rule 5(9) of the IT Rules, 2011, we have appointed a Grievance Officer.

📧 Email: support@aptwellness.in
📍 Address: APT LABS LIMITED, APT HOUSE, SURVEY NO 245E, OPP: JOCIL LIMITED, DOKIPARRU, GUNTUR – 522438, ANDHRA PRADESH.